The researchers linked U.S. Centers for Medicare & Medicaid Services (CMS) patient experience star ratings with information from the American Hospital Association on the clinical services a hospital offers. Among 2,798 hospitals with patient experience star ratings, 150 hospitals (5.4%) received five stars. The team compared those hospitals to ones that received one through four stars in patient experience.
Hospitals that have more services — and therefore more complex patients — have more challenges predicting patients’ needs and are more likely to end up with low scores when patients are surveyed.
The study is published in JAMA Internal Medicine.